Terms & Conditions

Your personal details will NEVER be given to anyone else

1. Acceptance of Terms and Conditions of Use

1.1. By accessing any part of the Site, or using our services, you shall be deemed to have read & accepted these Terms and Conditions in full. If you do not accept these Terms and Conditions of Use in full, you must leave the Site immediately and/or cancel your contract within 14 days, starting the day after the date that your booking confirmation contract was sent.

1.2. We reserve the right to change or update these Terms and Conditions of Use from time to time without prior notice. Revised Terms and Conditions of Use will be published on this Site.

2. Copyright and Other Intellectual Property Rights

2.1. All rights are reserved. Your use of the Site grants no rights to you in relation to copyright, trade marks or other of our intellectual property rights or the intellectual property rights of third parties.

2.2. To preserve the quality and integrity of our work, all our concepts, materials and models are protected under Copyright Law. They are strictly and exclusively for use by those individuals who are registered with us to attend training delivered by coachinginschools.com Accredited Trainers. Permission is granted for registered trainee and graduate coaches to print materials from the private member's area of the website for their own use when coaching other people. You may not make or distribute further electronic copies or convert the file into any other format. You may not, without limitation, copy, reproduce, publish, republish, adapt/change, download, post, broadcast, record, transmit, commercially exploit, sell, perform/deliver, share, distribute or communicate or otherwise use the content included in our training or provided via the Site except for your own personal, non-commercial use as a coach or where we expressly give you a right to do so on a case-by-case basis. Any unauthorised use or attempt by individuals or organisations to pass this work off as their own constitutes an infringement of copyright. It’s not legal . . . and it’s not nice.

3. Information on the Site

3.1. To the best of our knowledge all information on this Site is correct. As we are constantly seeking to improve the site and its content, we may change any aspect of the Site, its content, features or services at any time.

4. Limitation of Liability

4.1. Whilst we will use all reasonable endeavours to correct any errors or omissions as soon as is practicable once they have been brought to our attention, we do not warrant that the Site will be available uninterrupted and in a fully operating condition, nor that the information on and provided via the Site will be free from errors or omissions.

4.2. Access to this Site and its contents may be suspended temporarily and without notice in the case of system failure, necessary maintenance or repair or for reasons beyond our control.

4.3. Save that nothing in this paragraph 4 shall restrict your statutory rights (including your rights to receive a reasonable standard of service) all content, features and services on this Site are provided on an ‘as is’ and ‘as available’ basis. We do not make any representation or give any warranty in respect of the Site or its content, including, without limitation, any advice and information given (on a personal or general basis).

Any decisions or action taken by you on the basis of information provided on or via the Site or via our Pathways is at your sole discretion and risk and you should obtain individual professional advice where necessary.

4.4. We do not give any warranty as to the accuracy, suitability, reliability, completeness, performance, satisfactory quality, fitness for a particular purpose, or freedom from viruses, or other harmful programs of the content contained in or accessed through this Site.

4.5. From time to time, this Site or its Twitter or Facebook posts may include links to websites operated by third parties (including in relation to the sale of goods and services offered via the Site). Such links are provided for your reference and convenience only. We do not control such websites and are not responsible for their contents. Our inclusion of links to such websites does not imply any endorsement of the material on such websites or any association with their operators. In particular, you acknowledge that we will not be party to any transaction or contract with a third party that you may enter into and that we shall have no liability to you in respect of any such transaction, whether arising in contract, tort, under statute or otherwise.

4.6. We will not be liable for any damages, including indirect or consequential losses and whether in contract, tort (including negligence) or otherwise, arising in connection with a breach of these Terms and Conditions by you or any other user or visitor to the Site or that is not directly attributable to our negligence. Where we are liable for direct loss this will be limited to a maximum of the total price of the products or services acquired or provided via the Site in respect of which a claim is made or the sum of £100 whichever is the lesser.

4.7. Nothing in these Terms and Conditions of Use shall exclude or limit our liability for fraudulent misrepresentation or death or personal injury caused by our negligence.

5. Denial of Access & Expulsion from Courses/Programmes

5.1. We reserve the right to suspend, restrict or terminate your access to the Site at any time without notice for any reason.

5.2 We reserve the right to ask any person to leave the course or programme if their behaviour is deemed unacceptable, detrimental or disruptive to others or if they fail to actively engage & comply with programme requirements.

6. Happiness or your Money Back Guarantee

6.1. We want you to be happy, and we’re so confident in our services that we offer a complete money back guarantee on all of them! You have up to 30 calendar days to initiate a return. In the unlikely event that you are not totally happy or feel “it’s not right for you”, simply let us know within:

• 30 calendar days from the date of the first session for Programmes which include more than 3 sessions (provided users have not logged into the website)

• 3 hours of the start time of the first session for LIVE face-to-face coaching or training events of up to 3 sessions (including the Masterclass)

. . . Then just follow the instructions below (6.2.) – and we’ll refund your money (minus our irrecoverable expenses) within 14 working days of receipt – with no quibbles or hard feelings!

PLEASE NOTE: Digital content, Website membership, programme places (if the user has logged into the website), Licences, Coaching Quality Mark registrations & services that are personalised or tailor-made to your specification (such as Masterclass residential hotel costs) are NOT eligible for returns or refunds. If a trainee chooses to withdraw from the programme and/or is withdrawn by their trainer for failing to actively engage & comply with programme requirements, their website membership will be terminated immediately and no refunds will be givenIf a trainer withdraws from delivering the programme and/or is withdrawn by us for failing to meet quality assurance standards, their website membership will be down-graded to "guest" level, all materials must be surrendered and no refunds will be given but the school may elect to train new trainer(s) providing a valid licence is held.

6.2. Click here to Download Returns/Cancellations Instructions: You may not retain or otherwise use any copies of materials or items relating to cancelled orders. It’s not legal . . . and it’s not nice. Therefore, if you decide to cancel under our Happiness or Your Money Back Guarantee, you need to:

Delete, destroy or otherwise permanently remove ALL electronic copies of materials (including emails with attachments) that relate to our service or programme immediately

Collect and return ALL hard copies of materials* to us by Courier or Recorded Delivery WITHIN 14 DAYS of telling us that you're unhappy, along with a signed & dated letter confirming that you:

a) Have not retained any hard or electronic copies of materials provided by COACHINGINSCHOOLS.COM

b) Will not use or disclose any of our materials or system(s) from this day forward

* This must include absolutely EVERYTHING that has been distributed to any colleagues within your school/organisation (eg Booklets, Handouts, Toolkits, Practice Files etc) PLUS any 'spares' that you printed/retained

6.3 The money-back guarantee does not apply to bookings for Licences or Accredited Trainer places. You may cancel Licence & Accredited Trainer bookings at no charge within 14 days of making your booking; after this date you are under contract to pay the full Trainer & Licence fees agreed and any additional excess or upgrade fees (if applicable).

7. Booking Conditions

7.1. All cancellations or changes must be made in writing to COACHINGINSCHOOLS.COM LTD or by speaking directly to your Accredited Trainer.  For any Last Minute Cancellations please call or text your Accredited Trainer's mobile phone.  If your call goes to voicemail, please leave a message AND send them a text or email to inform them of the problem.

7.2. Cancellations or changes may be made within 14 days of making your booking at no charge. (Cancellation instructions & model cancellation form)

7.3. Cancellations or changes made after 14 days of booking will incur the full fee shown on your booking confirmation and invalidates the money-back guarantee. Our amendment fee for any changes made after 14 days of booking and BEFORE the start of your programme/event (eg postponing or changing agreed dates) is 25% of the total fee shown on your booking confirmation. This is payable in addition to the total programme/event fee. An excess fee may also apply where the cost of your programme/event at the time of your amendment is greater than the cost of your programme/event at the time of booking. Changes made DURING programmes which are not due to exceptional unforeseen circumstances (eg rescheduling agreed dates due to sickness or meeting clashes) will be charged at £250 per amendment.

7.4 Last Minute Cancellations: Please note that a minimum of 24 hours notice is needed for cancellation due to exceptional unforeseen circumstances such as inclement weather or Ofsted inspections. This is as travel usually takes place the preceding day, with accommodation booked and paid for well in advance. If less than 24 hours notice is given there will be a last minute cancellation fee of £250 to reschedule and cover costs incurred or you may choose to forfeit one session of your programme. If less than 6 hours notice is given, a last minute cancellation fee of £550 will apply or you may choose to forfeit one session of your programme.

7.5. Substitutions of one learner for another from the same school or college can be made at any time prior to the programme beginning without penalty; after this places are non-transferable.

7.6. We reserve the right to amend the programme, date, timing, content, speakers and/or venue in circumstances beyond our control. If the event is cancelled, no liability is assumed by COACHINGINSCHOOLS.COM LTD for any costs incurred by learners in connection with their attendance.

7.7. A minimum of 25% deposit is required when you make your booking (Terms are 7 days for new clients and 30 days for existing clients). You must ensure that your programme/event is scheduled to be completed within 12 months of the agreement date shown on your booking confirmation contract. After this period our contract expires and we will need to make an additional charge and/or cancel any remaining sessions.

7.8 Accredited Trainer places may only be booked if a valid licence is already held or if a new licence is ordered/booked at the same time. 100% of the Accredited Trainer fee is charged in advance, and the licence fee will be charged in up to 3 instalments over 3 years.

7.9. Flexible payment terms may be available for your balance – please contact us to discuss options

7.10. Payment must reach our account by the “due date” on your invoice. We appreciate clients that pay on time and our fees reflect this. In accordance with Late Payment Legislation, if your payment is received after the “due date” we reserve the right to charge a Late Payment Penalty + statutory interest. Late payments may also mean that you have your credit or flexible payment terms withdrawn.

7.11. Please note that all bookings are taken in good faith. Where you are booking on behalf of your school or college, it is your responsibility to ensure that you have permission from them before placing your order, as this will enter you into a firm contract with COACHINGINSCHOOLS.COM LTD.

8. General

8.1. We shall not be liable for any failure for any suspension, or termination of access to the Site or any content arising out of a force majeure event. A force majeure event shall include, without limitation, failure of infrastructure, government intervention, wars, civil commotion, hijacking, fire, flood, accident, storm, strikes, lockouts, terrorist attacks, or industrial action affecting our associates, our suppliers, or us.

8.2. These terms shall be governed by and interpreted in accordance with the laws of England. Disputes arising in connection with these terms shall be subject to the exclusive jurisdiction of the courts of England and Wales.

8.3. If you have any questions or complaints regarding our products or services, then you can contact us by emailing us via the contact form on this website.